Terms & Conditions

Last updated: August 2026

Welcome to IYXEN. These Terms & Conditions ("Terms") govern your access to and use of our website, online store, products and related services. By accessing the website, creating an account or placing an order, you agree to be bound by these Terms and any policies referenced on our website.

1. Eligibility and Account Use

You are responsible for providing accurate information when using our website and for maintaining the confidentiality of any account credentials. You agree to notify us promptly of unauthorized use of your account. Where applicable law requires a minimum age to enter into a binding contract, you must meet that requirement or use the website with appropriate parental or guardian involvement.

2. Product Information

We aim to present product descriptions, ingredients, images, sizes, prices and other information as accurately as reasonably possible. Packaging, colour, texture or appearance may vary slightly from images shown due to screen settings, product updates or manufacturing changes. Product availability and specifications may change without prior notice.

3. Skincare and Cosmetic Information

IYXEN products are cosmetic or personal-care products unless expressly stated otherwise. Information on our website is provided for general product and educational purposes and is not medical advice or a substitute for diagnosis or treatment by a qualified healthcare professional. Individual skin responses and results can vary. Follow product directions and discontinue use if irritation or an adverse reaction occurs.

4. Pricing and Taxes

Prices displayed on our website are subject to change without prior notice. Applicable taxes, shipping charges, discounts and other charges will be shown where relevant during checkout. In the event of an obvious pricing or listing error, we reserve the right, subject to applicable law, to correct the error and cancel or adjust an affected order before fulfilment.

5. Orders and Acceptance

Submitting an order is an offer to purchase products from IYXEN. An order is accepted when we confirm or process it for fulfilment, subject to product availability, payment authorization, fraud checks and other reasonable verification. We may limit quantities or refuse or cancel an order where reasonably necessary, including suspected fraud, misuse, pricing errors, unavailable stock or violation of these Terms. Where payment has already been collected for an order we cancel, an appropriate refund will be initiated in accordance with applicable law and our payment processes.

6. Payments

Payments are processed through the payment methods made available at checkout. By submitting payment information, you represent that you are authorized to use the selected payment method. Payment processing may be subject to the terms, security checks and privacy practices of the relevant payment provider.

7. Shipping and Delivery

Estimated dispatch and delivery timelines are provided for convenience and may vary due to destination, courier operations, weather, public holidays, service disruptions or other circumstances outside our reasonable control. Risk and delivery responsibilities will be determined in accordance with applicable law and the shipping terms shown on our website.

8. Returns, Replacements and Refunds

Returns, replacements, cancellations and refunds are governed by the applicable policy displayed on our website at the time of purchase, together with mandatory rights available under applicable law. Please review the relevant return, refund and cancellation policy before placing an order.

9. Promotions and Discount Codes

Promotional offers, bundles, coupons and discount codes may be subject to specific eligibility criteria, validity periods, product exclusions, minimum order values, usage limits and other conditions. Unless expressly stated otherwise, promotional benefits cannot be exchanged for cash and may not be combined with other offers. We may withdraw or modify a promotion where permitted by law.

10. Intellectual Property

The IYXEN name, logos, trademarks, product names, website design, graphics, photographs, text, videos and other original content made available through our website are owned by or licensed to IYXEN and are protected by applicable intellectual-property laws. You may use the website for personal, non-commercial shopping purposes only. No content may be copied, reproduced, modified, distributed, exploited or used commercially without appropriate permission.

11. Acceptable Use

You agree not to misuse the website, attempt unauthorized access, interfere with website operation, introduce malicious code, scrape or harvest information unlawfully, impersonate another person, submit false information, engage in fraudulent transactions or use the website in a way that violates applicable law or the rights of others.

12. Reviews and User Content

If you submit a review, testimonial, image, comment or other content, you are responsible for ensuring it is accurate, lawful and does not infringe third-party rights. Subject to applicable law and the permissions you provide, we may display or use submitted content in connection with our website, products or marketing. We may remove content that is unlawful, misleading, abusive, infringing, fraudulent or otherwise inappropriate.

13. Third-Party Links and Services

Our website may contain links to or integrations with third-party websites and services such as payment providers, delivery partners, social platforms or analytics services. We are not responsible for the independent content, availability, policies or practices of third-party services. Your use of those services may be governed by separate terms.

14. Website Availability

We may update, modify, suspend or discontinue parts of the website for maintenance, security, technical, legal or business reasons. We do not guarantee that the website will always be uninterrupted, error-free or available on every device or network.

15. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the website and its content are provided on an "as available" basis. Nothing in these Terms excludes warranties, guarantees or consumer rights that cannot lawfully be excluded. Product-specific claims remain subject to the wording, directions and disclosures presented for the relevant product.

16. Limitation of Liability

To the maximum extent permitted by applicable law, IYXEN will not be liable for indirect, incidental, special or consequential losses arising solely from use of or inability to use the website, except where such exclusion or limitation is prohibited by law. Nothing in these Terms limits liability that cannot lawfully be limited, including rights available to consumers under applicable law.

17. Indemnity

To the extent permitted by law, you agree to be responsible for losses or claims arising from your unlawful misuse of the website, infringement of third-party rights or material breach of these Terms.

18. Suspension or Termination

We may restrict or suspend access to the website or an account where reasonably necessary to address suspected fraud, abuse, security threats, unlawful activity or material violations of these Terms. Any such action will remain subject to applicable law and existing order obligations.

19. Governing Law and Disputes

These Terms are governed by the laws applicable in India, without limiting any mandatory consumer protections that apply to you. Disputes will be subject to the jurisdiction of the competent courts as determined under applicable law, unless another dispute-resolution process is required by law.

20. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, business practices or legal requirements. The latest version will be posted on this page with an updated revision date. Continued use of the website after an update constitutes acceptance to the extent permitted by applicable law.

21. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

22. Contact Us

If you have questions about these Terms & Conditions, please contact IYXEN using the customer-support or contact details provided on our official website.