IYXEN Privacy Policy

Last updated: August 2026

This Privacy Policy explains how IYXEN ("IYXEN", "we", "us" or "our") collects, uses, stores and shares personal information when you visit our website, create an account, place an order, contact us, subscribe to communications or otherwise use our services. By using our website, you acknowledge the practices described in this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through our online store and related customer interactions. It does not apply to third-party websites, applications or services that may be linked from our website and that operate under their own privacy policies.

2. Information We Collect

Depending on how you interact with IYXEN, we may collect information such as your name, email address, mobile number, billing and shipping address, order details, payment-related transaction information, account details, customer support communications, product preferences and information you voluntarily provide to us.

We may also collect technical and usage information including IP address, browser type, device information, pages viewed, referring URLs, approximate location based on IP address, cookie identifiers and interactions with our website.

3. How We Collect Information

We collect information directly from you when you create an account, place an order, fill out a form, contact customer support, subscribe to marketing communications or participate in a promotion. We may also receive information automatically through cookies and similar technologies, and from service providers that help us operate our store.

4. How We Use Your Information

We may use personal information to process and fulfil orders; provide order, shipping and customer-service updates; maintain your account; respond to questions and requests; improve our products and website experience; prevent fraud and misuse; comply with legal obligations; maintain business records; and, where permitted, send marketing communications and personalized offers.

5. Orders, Payments and Fulfilment

To complete purchases, certain information may be shared with payment processors, ecommerce infrastructure providers, logistics partners, courier companies and other service providers involved in processing, fulfilling and delivering your order. Payment card or UPI credentials are generally processed by the relevant payment provider and are subject to that provider's privacy and security practices.

6. Cookies and Similar Technologies

We and our service providers may use cookies, pixels and similar technologies to keep the website functioning, remember preferences, understand site performance, measure engagement, prevent fraud and support advertising or analytics where permitted. You can manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

7. Communications

We may contact you regarding your account, orders, delivery, payments, customer-service requests or other service-related matters. If you opt in to promotional communications, we may also send information about products, launches, offers and other IYXEN updates. You may unsubscribe from promotional communications using the unsubscribe method provided in the message or by contacting us.

8. Sharing of Personal Information

We do not sell personal information in the ordinary meaning of selling data for money. We may share information with vendors and service providers that support ecommerce operations, payments, shipping, communications, analytics, hosting, security, marketing and customer support. We may also disclose information when required by applicable law, legal process or a valid government request, or where reasonably necessary to protect rights, safety, property or prevent fraud.

9. Third-Party Services

Our store may use third-party platforms and integrations, including ecommerce, payment, delivery, analytics, customer communication and marketing services. Those providers may process information under their own terms and privacy policies. We encourage you to review the privacy practices of third-party services you use.

10. Data Security

We use reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, alteration, loss or misuse. No method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, accounting, fraud prevention, dispute resolution and compliance with applicable legal or regulatory requirements. Retention periods may vary depending on the type of information and the reason it was collected.

12. Your Choices and Rights

Subject to applicable law, you may have rights relating to access, correction, deletion or restriction of certain personal information, and to withdraw consent where processing is based on consent. You may also opt out of promotional communications. Some information may need to be retained where required for legal, tax, accounting, fraud-prevention or contractual purposes.

13. Updating Your Information

Please keep your account and contact details accurate. If you need to update information associated with an order or account, contact us through the customer-service details available on our website. Certain changes may not be possible after an order has entered fulfilment.

14. Children's Privacy

Our website is intended for general audiences and is not designed to knowingly collect personal information from children where parental or guardian consent is required by applicable law. If you believe a child has provided personal information to us inappropriately, please contact us.

15. International Processing

Some service providers may process or store information in locations outside your state or country. Where this occurs, information may be subject to the laws of those jurisdictions and appropriate safeguards may apply as required by law.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology or legal requirements. The updated version will be posted on this page with a revised "Last updated" date.

17. Contact Us

If you have questions, requests or concerns about this Privacy Policy or your personal information, please contact IYXEN using the customer-support or contact details provided on our official website.